Questions? Call us: (252)928-6311

Shipping & returns

Home / Shipping & returns

Ride The Wind Surf Shop

Shipping

Hey we live on an island with only ferry service connecting us to the mainland.  Unless indicated otherwise all shipping will be via US Post Office Priority Mail.  Certain items, such as used kayaks and paddleboards, may not be able to be shipped.  Those items will be indicated for store pickup only.


Online Store Return Policy

Here's the deal. If you order something from our webstore and don't like it we'll take it back. But we've got to have a few rules. Items must be returned within 30 days. Absolutely No returns will be accepted after 30 days from purchase. All product must be in undamaged original packaging with all tags in place. Product must be in new, unused condition. Items with pet hair, odors, or signs of wear will not be accepted. All returns should be shipped: Returns-Ride The Wind, 486 Irvin Garrish Hwy, Ocracoke, NC 27960. If using US Mail Ship to: Returns-Ride The Wind, P.O. Box 700, Ocracoke, NC 27960. Once we receive your return, it can take up to 2 weeks to process your return and credit your account. Your credit card company may require up to an additional 5 to 7 days to post the credit to your account. Questions on Returns can be answered by calling the shop at 252-928-6311 and identifying yourself as an online customer.